What We Collect and Why We Hold It
When you create an account, we collect the details you submit directly — your contact information, account credentials, and the payment method you choose to transact with. For local payment rails like bKash, Nagad, and Rocket, we record transaction references and wallet identifiers to confirm deposits
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and process withdrawals; we do not store your full mobile banking PIN or password. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and detect unusual access patterns. We retain account data
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for as long as your account is active and for a period after closure as required to meet our compliance obligations. You may request a copy of the data we hold on you, or ask us to correct inaccurate records, by contacting support through the channel
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listed below. Availability of this service depends on your local law and the eligible regions we operate in — if local regulations restrict or prohibit access, this policy applies only to the extent permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.